Our Store Policy

GENERAL STORE POLICIES

Rental Fee: The Customer agrees to pay the specified rental fee for the agreed-upon rental period. The payment is due at the beginning of the rental period.
Ownership: The bag remains the property of the Coo de Luxe at all times. For insurance purposes, an airtag is in each bag and is activated if the bag is not returned, lost or stolen. We do not keep to or analyse any of our clients private information. And this is used solely as a form of protection for our bags.
Condition of the bag: Due to the nature of our business , you understand that the condition of the bag is not brand new, and there could be some signs of gentle wear.
Care of the Bag: The Customer agrees to handle the bag with care and return it in the same condition as received. Any damages beyond normal wear and tear will result in deductions from the security deposit. For minor damages and cleaning, a 50$ repair fee will apply. Greater damage will be evaluated and you will be contact with the repair fee. The Customer is not try to clean or fix the damages themselves.
Quality Control: All our designer handbags are inspected, disinfected and cleaned to ensure that customer receive the bag in the best possible condition.
Late Return: If the bag is not returned by the agreed-upon end date, a 30$ per day late fee will be charged.

Cancellation: Customer may cancel the rental 48 hours prior to booking. Cancellations after that period will be the full rental fee.
Returns: Once the customer has left with the bag there will be no returns, exchanges or refunds.

TERMS & CONDITIONS

AGREEMENT TO TERMS

These Terms & Conditions govern your use of the COO DE LUXE website (the “Site”) and your COO DE LUXE membership including temporary ownership of our handbags as a member (the “Service”).

By using our Site and Service you accept these Terms & Conditions and you agree to comply with them.

This agreement is binding between you and us as soon as receive the confirmation for your account and logins from us; o

If you do not agree with these Terms & Conditions you must not use our Site or Service.

We recommend that you print a copy of these Terms & Conditions for future reference. 

MODIFICATION OF THE TERMS

We reserve the right to modify these terms and conditions at any time without the consent of any other parties.

These changes will be documented in this section of the site and it is our visitors’ and members’ responsibility to check this each time they use our site or services. 

ACCOUNT

You can only sign up for the Service if you are at least 18 years of age and reside inQuebec , Canada.

To sign up for the Service, you will provide us with your name, address, contact number, payment details and any other identification details we require. In providing these details, you confirm that the information you submit is yours, accurate, complete and up to date.

You are solely responsible for maintaining the accuracy of your account information on our site.

You can not use COO de LUXE service to compete with COO DE LUXE.

Responsibility for the security of your account information and access is solely down to the named individual on the account. You are responsible for all activities, including purchases under your account, whether or not you authorised them. We accept no liability for any loss or damage from unauthorised access or use.

It is your responsibility to notify us of any unauthorised use or access of your account known or suspected by you.

FEES, PAYMENTS AND CHARGES

All payments on our site are in CAD and are taxable.

You give us the pre-approval to confirm if your debit/credit card or other payment method is legitimate and has sufficient funds/credit to cover your payments.

By signing up to the Service, you agree to having an active method of payment on your account at all times.

Bag condition: Any bags for permanent purchase are sold on an “as is” and “as seen” basis. All bags are pre-loved and in used condition at the point of permanent purchase, unless otherwise noted. Bags for permanent purchase are priced according to grade and resale market value. If you have specific questions on the condition or quality of the bag available for permanent purchase, please contact us at hello@coodeluxe.com

There are no refunds or cancellations.

Late Fees for late bag returns: If you fail to return any bag by the agreed upon date, you will be liable to pay a Late Fee of 30$ per business day until the bag is returned. In addition to your late fees, your membership fees at your existing tier will also remain due until the point at which you return the bag. If you fail to return a bag after one( 1) week, you will be liable for the full MSRP value of the bag in addition to outstanding membership fees and any late fees due. After 14 days of no payment being received the case will be passed to a registered Debt Collector.

Lost or damaged beyond repair bags : will be charged at the cost of a new replacement for the handbag that has been lost. Should a replacement bag not be available to be purchased, the original RRP will be charged. If a particular handbag has increased in price since its purchase date, then the member will be charged the price of replacing the item at current market value at the condition and quality of the bag at the time of the bag being sent out to the member.

THE BAGS

All bags offered on our site are in new or pre-owned condition. Any signs of wear and tear on vintage items are described and photographed in the relevant product listing on the Site.

All of our bags are 100% genuine and are certified by external authentication services.

We source all our bags from direct stores and vetted suppliers who vouch for their authenticity.

The bags are as described in the site’s listings. However, the photographs are not contractually binding. The bags may differ slightly from these photographs. By using our services you agree that these photographs are only indicative of the exact quality of the bag.

All of our bags are specially cleaned and maintained after each time they have been used by COO DE LUXE customers.

All of our bags are forensically marked and checked for authenticity each time they enter and leave the business.

We will, by the use of photography and video, record the condition of the bag each time it enters and leaves the business. This will be kept on our records and used as a comparison of condition and as kept as evidence.

THE SERVICE

We provide the bags to you on a sale and return basis. At the point of collection or delivery, title in the bag will pass to you and you will be the legal owner of that bag.

Active Members will own a bag for a specified period of three (3) or seven ( 7) days, also known as Temporary Ownership Period. By the end of the Temporary Ownership Period, each bag must be returned to COO DE LUXE and title in each such bag will automatically transfer back to us.

Active Members can then re-order the same bag and commence a new Temporary Ownership Period should the bag be available or a new bag supplied.

PICK UP AND DROP OFF

Members will meet with a member of COO DE LUXE at one of the possible locations to transfer ownership.

You will require 1 pieces of ID, and confirmation number in order to be given the bag. You will fill out a short contract , where a member of. COO DE LUXE will go over all store policies and answer any questions.

Members will select a day, time, and location. Members will have 20 minutes with members to collect bag, view and ask any questions. If members miss the pick up appointment without communicating with COO DE LUXE, the service fee will still be charged 100%.

Orders will be ready usually within 24 hours to schedule pick up time.

There are no same-day pick ups.

RISK AND INSURANCE

The Temporary Ownership Period of the bag starts when the delivery of the bag has been picked up by you or and ends when you return the bag in the hands of a COO DE LUXE member.

During the Temporary Ownership Period the risk and responsibility for the bag will immediately pass to you.

If a bag is lost, stolen or damaged during the Temporary Ownership Period, you are responsible for the costs covering and associated with restoring or replacing the bag.

You agree that during the Temporary Ownership Period, you will take care of the bag we send you, so it is returned to us in the same condition we sent it to you.

COO DE LUXE does not offer insurance cover during the Temporary Ownership Period. We strongly advise that you take out valid home contents insurance. As part of this, you are required to notify your insurer of the bag you are taking Temporary Ownership of to ensure full coverage for any damages or losses that may be incurred. COO DE LUXE takes no responsibility for your insurance or the extent of your coverage.

All bags have GPS tracking device that is used to limit the risk of theft . All your privacy and data is not stored and is immediately erased. 

DAMAGE

You agree to take all precautions to avoid theft, loss or damage of a bag during a Temporary Ownership Period including, but not limited to, avoiding exposing the bag to the following as these are not considered normal wear and tear:

Makeup

Moisture

Liquids

Inks (including but not limited to, pens, markers, etc)

Paints

Sharp objects

Dirt or grime

Grease

Oil

Perfume

Food

Strong variations in temperature

Excessive sunlight

Humidity

Impact/shock

Damage to a bag which includes the following list will be charged to the member as previously laid out.

Stained, marked or damaged interiors or exteriors;

Ripped leather or exteriors from scraping against a sharp object;

Ripped or scrapped interiors from cleaning, sharp objects or excessive force;

Excessive damage to corners or bottom of bag outside of normal wear and tear, due to scuffing on the floor etc;

Excessive force, stretching, squeezing or squashing the bag so that it loses its shape beyond what is considered normal and reasonable;

Unreasonable and excessive damage to straps, chains or zips that cannot be considered normal wear or manufacturing defaults.

You will not be held responsible for any damage we class as normal wear and tear which includes:

Natural signs of over-time discolouration;

Natural signs of wear on metal and hardware; and

Replacement of simple removable parts e.g zips and hooks, should these be considered manufacturing faults or arising from normal usage.

If you return a bag with major damage or damage beyond normal wear and tear, you agree that you are liable for:

Any repairs or cleaning the bag requires to return it back to its original condition or a new for old replacement and,

All administrative and delivery costs we incur from the bag being repaired or replaced,

Failure to return a bag with all of the elements that it was sent out with is considered damage and will be treated as such. If a bag is returned with elements missing, the member could be charged for the cost of replacing the element if this is possible, or the cost of replacing the full bag. This includes, but is not limited to, failure to return the following items:

Chains

Straps

Pouches

Keys, charms, accessories

If you return a bag with damage which is not considered to be normal wear and tear, we:

Will notify you by email within right away;

Reserve the right to put your membership and any orders for subsequent bags on hold until the issue has been resolved;

Will request a quote for the repair which can take up to one week, although we will endeavour to get this to you sooner;

Will be in touch within two working days once we have received the quote back from our external supplier with a final quote;

Reserve the right to charge the full amount of the final quote to your registered payment and/or your Holding Fee, or request that you pay this charge through an alternative method.

Failure to pay for damage on a bag when requested will result in your membership being cancelled and legal action could be taken to recover the associated costs. Legal action being taken could affect your credit rating. 

LOSS, THEFT AND COUNTERFEIT

Each bag will be documented, by video or photo evidence, each time it enters and leaves the business to track its condition and authenticity.

In case of loss, theft or any damage during the Temporary Ownership Period, you are required to:

contact COO DE LUXE immediately through hello@coodeluxe.com

notify the relevant authorities of suspected theft or loss;

take dated evidence of any damage, loss or theft in the case of any of these occurrences.

We will conduct an investigation into any counterfeit, lost or stolen bags and may:

inform the relevant authorities;

report the bag(s) as stolen; and

take steps to recover the monies for the goods.

You agree that if you return a counterfeit bag to us in the place of the original bag we sent to you, we will:

consider the bag to be stolen;

take steps to recover the monies for the goods from you; and

notify the relevant authorities.

RISK AND OWNERSHIP

Risk in the bag is transferred at the start of the Temporary Ownership Period and shall continue until the bag is returned to COO DE LUXE. You understand and acknowledge that that the right, title and interest in the bag will remain with you only during the pre-agreed Temporary Ownership Period and will automatically revert to us upon the expiration of this period .

The agreement between you and COO DE LUXE for the Service entitles you to use a bag for your personal use only. You agree that you will not do the following with a bag in your possession:

resell;

loan out;

allow another person to use;

use the bag for any commercial or professional use unless pre-agreed with COO DE LUXE

If a member is interested in permanently purchasing the bag that they currently have in their possession or any other bag on our website, they should get in touch with hello@coodeluxe.com 

LIMITATION OF LIABILITY

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors or fraud or fraudulent misrepresentation.

We only supply the Products for private use. If you use the Products for any business purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these Terms limits a consumer’s statutory rights.

If you are dissatisfied with the Service, the Site, or these Terms, your only remedy under these Terms shall be to terminate the Service and return our goods and to discontinue your use of the Site. Without limiting the preceding sentence, we shall have no liability for any failure or delay resulting from any matter beyond our reasonable control. 

PRIVACY AND DATA PROTECTION

Our policy is to respect and protect the privacy of anyone who visits the Site.

COO DE LUXE may provide your content or to you certain third party services or third party service providers (collectively referred to as “Third Party Service(s)”) which may provide you email, phone correspondence, links to sites and offers outside of the Luxe Du Jour network, and is provided “As Is” without indemnification, support, or warranty of any kind, and this Agreement does not apply to your actual use of any service provided by Third Party Services, and you are entirely responsible for whether you want to access or use Third Party Services available outside of the COO DE LUXE network, or choose not to use Third Party Services at any time.

4. YOUR CONTENT :

As users of our Services, all information, including, messages, items, uploads, content, photos/images, video, copy, any form of media, etc., you post, transmit, or submit through our Services (“Content”) is intended to be shared with other Users. By submitting any Content to us, you hereby represent and warrant that You entirely own all rights to the Content or, alternatively, that You have the right to give us the license described below, including the correct and legal permissions and consents need for any personally identifiable information you may provide to, or upload by way of, COO DE LUXE Service(s). By posting or transmitting any Content, User Content, you hereby grant COO DE LUXE and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, use, transmit, perform, distribute, store, modify, make derivative works of and other mediate usage in any manner of your User Content/Content in connection with the operation of the Service of any other services and/or products of Luxe Du Jour Inc., or the promotion,User Content/Content on the internet, third party services, social networks: Facebook, Twitter, Snap Chat, Instagram, TikTok, Pinterest, etc., blogs, allowing other users to share your User Content/Content if included. You further represent and warrant that the User Content/Content does not infringe on the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. We are not responsible, nor liable for any, nor under any obligation to review any User Content/Content posted by our Users or our Services. We reserve the right to do so with or without notice, to rectify and/or prevent any alleged violations to us by the Communications Decency Act and any applicable laws, rules and/or regulations. We may refuse to accept or display the Content, and may remove or delete all or any portion of the User Content/Content at any time. You understand and acknowledge that COO DE LUXE is not responsible for intellectual property rights, safety, accuracy, usefulness of or relating to User Content/Content, and that such User Content/Content is not the responsibility of COO DE LUXE.

The Site and the Content are intended solely for personal, non-commercial use. The Site and the Content are intended to promote COO DE LUXE 's products and services available in Canada. The Site is controlled and operated by COO DE LUXE.

Intellectual Property Rights

You acknowledge and agree that the Service contains descriptions, media, graphics, typefaces, logos, marks images that are third party content (“service content”) that is protected by copyright, patent, trademark, trade secret or other intellectual property or other proprietary rights and laws. COO DE LUXE contains all rights to Our intellectual property. You agree you will not copy, modify, scrape, distribute, create derivative works, or the like of, or perform any other action with the Service Content not authorized by COO DE LUXE explicitly or authorized by the Agreement. Any use of the service of the Service Content other than as specifically authorized herein is strictly prohibited. Any rights not granted herein are reserved by COO DE LUXE. Other company service, logo, names, product, etc. that are displayed or used via the Service may/are trademarks or service marks of their respective owners who may or may not endorse or be affiliated or associated with COO DE LUXE.

Disclaimer

The materials on the Site are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. COO DE LUXE expressly disclaims any duty to update or revise the materials on the Site, although COO DE LUXE may modify the materials at any time without notice. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. COO DE LUXE shall not be liable for any damages of any kind related to your use of the Site.

To the maximum extent permitted by law, COO DE LUXE makes NO warranty that (i) you will be able to purchase any items through the service or that the service will otherwise meet your requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results may be obtained from the use of the Service will be accurate or reliable, (iv) the quality of the goods, services, information, or other materials or products purchased or obtained by you through the Service will meet your expectations.

COO DE LUXE makes no guarantee regarding the quality, safety, or legality of the items being offered or sold or rented, nor the truth or accuracy of any of the listings, or ability of buyers, lenders to transact any business on the platform.

Indemnification

You agree to release, defend, indemnify and hold Luxe Du Jour and any of its affiliates and employees (Collectively known as “indemnities”) harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement, your use (or misuse) of our Services. If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if know by him must have materially affected his settlement with the debtor.” If you are a resident of another jurisdiction, you waive any comparable stature or doctrine.

Dispute Resolution

Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and COO DE LUXE agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent (1) to coodeluxe.com (2) to you at: your last-used billing address or the billing and/or shipping address in your online profile. Both you and COO DE LUXE agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party. The company will seek injunctive or equitable relief to protect its intellectual property rights in any court of competent jurisdiction. Any claims brought by you must be brought in an individual capacity, not as a class member in any representative proceeding. An arbitrator may not consolidate individuals’ claims. All aspects of proceeding, ruling, decision or award will be considered confidential between the parties. The arbitration award shall be final and binding upon the parties without appeal or review except as permitted by, Quebec and Canadian Law. This Arbitration agreement doesn’t preclude you from bringing issues to the attention of federal, state, provincial or local agencies, if the law allows.

Mediation

Any unresolved dispute shall be settled by binding and confidential mediation as permitted by law.

Governing Law

Each party will comply with the laws, rules, and regulations applicable to this Agreement. This agreement shall be governed by Quebec law without giving effect to its principles regarding conflicts of law. All disputes will be resolved exclusively in state or federal court in Montreal, Quebec.

Modifications

THIS AGREEMENT AND SERVICES DESCRIBED WITHIN ARE SUBJECT TO CHANGE BY COO DE LUXE AT ITS SOLE DISCRETION AT ANY POINT IN TIME. COO DE LUXE can modify or discontinue services without notice. COO DE LUXE is not liable to You or any third party for such discontinuation or modification. If we make any material changes you will be notified if you have signed up for registered use of the Service. Your continued use of the Service after any date changes are made constitutes your acceptance of the new Terms. If you do not agree to abide by these Terms or any new Terms set forth, do not use or access the service.

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